At Tag Bricks, we want you to be completely satisfied with your LEGO® sets, minifigures, custom printed parts, and other products. This Return & Refund Policy explains how we handle returns, refunds, and exchanges. By placing an order with Tag Bricks, you agree to the terms outlined in this policy.

Eligibility for Returns
We accept returns on most products within 14 days of delivery. To be eligible for a return, items must be in the same condition as when you received them, including all original packaging, instructions, and accessories. Products that are used, damaged, or missing parts may not qualify for a full refund. Certain items, such as custom printed minifigures, may be final sale and not eligible for return.

How to Initiate a Return
To initiate a return, please reach out via Contact Us with your order number and details about the item you wish to return. Our team will provide instructions on how to send your product back to us. Returns must be shipped in a secure package to prevent damage during transit.

Return Shipping Costs
Customers are generally responsible for return shipping costs unless the return is due to a mistake on our part, such as sending the wrong item or a defective product. We recommend using a trackable shipping method to ensure your return reaches us safely. Tag Bricks is not responsible for packages lost in transit during the return process.

Processing Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Partial Refunds
In some cases, partial refunds may be granted for items that are not in their original condition, are missing parts, or have been used beyond what is necessary to inspect the product. We assess each situation on a case-by-case basis to ensure fairness.

Exchanges
If you wish to exchange a product for the same item or a different item of equal value, please reach out via Contact Us. Exchanges are subject to product availability and may require payment adjustment if the replacement item is of higher value.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately via Contact Us. Provide your order number and photos of the damaged or defective item. We will work with you to replace the item or issue a full refund as quickly as possible.

Non-Returnable Items
Certain items cannot be returned, including:

  • Custom printed minifigures or parts

  • Opened LEGO® instruction manuals or sealed collectible items marked as final sale

  • Products damaged due to misuse or improper handling

Policy Updates
Tag Bricks reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our returns and refunds procedures.

For any questions or assistance regarding returns, refunds, or exchanges, please reach out via Contact Us.